Widerrufsrecht

Return and Refund Policy

At Andalung Technologies, we prioritize your satisfaction with every purchase. We offer a hassle-free return and refund policy, provided the item is not damaged due to misuse.

Return Eligibility To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns Process

1. Contact Us: Before returning any item, please contact our customer service team at info@andalung.com to initiate the return process and obtain a return authorization.
2. Pack Your Item: Pack the item securely in its original packaging along with any accessories, manuals, or documentation that came with it.
3. Ship Your Item: Ship the item to the address provided by our customer service team. Please note that the customer is responsible for return shipping costs unless the return is due to our error or a defective product.
4. Inspection and Refund: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. Upon approval, we will process your refund to the original method of payment within 15 business days.

Refund Policy

• Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping charges.
• If the return is due to our error or a defective product, we will also reimburse you for return shipping costs.
• Refunds will be processed to the original method of payment used at the time of purchase.
• Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment method and financial institution.

Non-Returnable Items Certain items are not eligible for return or refund, including:

• Gift cards
• Downloadable software products
• Items that have been used or damaged due to misuse

Contact Us If you have any questions about our return and refund policy or need assistance with a return, please contact our customer service team at info@andalung.com.